Journal ID : CJOHNS-05-09-2023-11387
[This article belongs to Volume - 54, Issue - 07]

Title : Measuring the level of soft skills among nurses through the creation of a measurement scale

Abstract :

Soft skills encompass a range of indispensable abilities and attributes crucial to the success in the world of work and specifically within the realm of healthcare. Nurses need these skills to work at ease and get motivated, for good collaboration within the care team to achieve good levels of communication with patients and their families in general. The objective of This study is to measure the level of soft skills among nurses through the creation of a measurement scale. A questionnaire was developed through literature and interviews with nurses to measure the elements of integrated soft skills, namely teamwork, communication skills, teamwork, leadership, decision-making, and stress management skills. A pilot study was conducted to test the reliability and validity of the instrument prior to its distribution among hospital nurses, assuring its suitability and efficacy as an evaluation instrument. The results showed that the validity and reliability of the questionnaire allowed the level of soft skills to be measured. A total of 109 questionnaires were completed and analysed, only 41,3% have a high level of communication skills, 38,5% for teamwork, 35,5% for leadership, 34,9% for stress management and 47,7% for decision-making. These alarming results should lead to the implementation of preventive strategies, while insisting on the interest of work organisation and the valorisation of the Moroccan carer, as well as undertaking a real process of improvement of practices and soft skills.

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